Help Center

We offer free shipping for domestic (USA) orders above $75. 

Domestic orders under $65 are calculated by weight and generally in the range of $4-$9 for USPS first class shipping.  Shipping internationally is also calculated by weight and generally in the range of $15-$25 for USPS international shipping.  

You also always have the option to pay a premium and select priority USPS or UPS.   

Most orders will ship within 1-2 business days of being placed.  Once your order is ready for shipment, you will receive an e-mail with tracking.  If you do not get one, please check your spam/junk folder!

Please note, some of our products are shipped directly from the manufacturer which should be indicated on the product page.  In that case, it may take longer than our 1-2 day turnaround time but we will give you a heads up on the timeline via e-mail.  

We always do our best to get your order out as quickly as possible and will let you know of any delays! 

After your order has been handed off to the carrier typically you can expect 1-3 days for east coast deliveries and 4-7 days for west coast deliveries (international shipments vary and typically are in the range of 2-4 weeks).  Please note these are only estimated times and we cannot guarantee delivery dates.  Your order will be updated with tracking by the carrier which will give you the most up to date information on your package so please make sure to check your e-mail with tracking, we will not have further information than what is shown there.  

If you have ordered an item shipping directly from a manufacturer abroad (which will be noted on the product page) please allow for additional time due to customs clearance which can take some time.  

After an order has been delivered to the correct address, we cannot be held responsible for lost or stolen packages.  In some cases, tracking is updated before a package is actually delivered so it may show up the next business day.  If it is still missing we recommend you reach out to the local carrier for additional help.

We accept returns of unused, unworn, undamaged merchandise with tags still in tact within 30 days of purchase.  Final sale items (noted on the product page) are not eligible for return.  Oversized items such as beds and tents are not eligible for return unless they arrived flawed/damaged.   To view our full return policy click here.

To initiate a return click here.  

Please note we have a $6 return shipping/handling fee.  While we do not offer exchanges, you do have the option of selecting store credit where you will not be charged the return fee.      

While we do carry high quality products, on the rare occasion a product we stock is flawed and breaks down after very light use (and within a month of receiving), please contact us at hello@miamorepets.com  immediately with photos.