Refund policy

Initiate your online return

Start your return or exchange through our online portal here.

We hope you adore everything you purchase from MiAmore Pets. If something isn’t quite right, our goal is to make returns simple while keeping all pets safe and our products in pristine condition.

Return Policy

Return Window:

  • Eligible items may be returned within 30 days of the order date (not the delivery date).

  • Requests submitted after 30 days are not eligible for return.

Return Eligibility:

To be eligible for a return, items must:

  • Be unused, unworn, and undamaged, in new/re-sellable, pristine condition

  • Include all original packaging and tags in their original form

  • Be free of pet hair, odors, stains, or other signs of use

If a tag needed to be removed to try on an item, the tag must be included in the return. If tags are missing, a 5% restocking fee will be deducted from your refund or store credit.

Supplier-Direct Items:

Some products are fulfilled and shipped directly by our suppliers or manufacturers.

  • If a return is approved for a supplier-direct item, a restocking fee of up to 15% may apply and will be deducted from your refund or store credit.

  • Restocking fees are determined based on the supplier’s policies and the nature/condition of the return.

  • Return eligibility for supplier-direct items is evaluated on a case-by-case basis.

  • Customers must obtain direct return authorization from MiAmore Pets by emailing hello@miamorepets.com before sending back any supplier-direct merchandise. Unauthorized returns may be refused or returned to the sender.

Non-Returnable and Final Sale Items:

For the health and safety of pets and due to the nature of certain products, the following cannot be returned:

  • Final sale items

    • Products noted as Final Sale on the product page

    • Items in the SALE category marked “up to 50% off (FINAL SALE)” or “up to 75% off (FINAL SALE)”

    • Products discounted more than 50% off are considered final sale and are not eligible for refund or exchange.

  • Oversized items

    • Beds, carriers, strollers, and other oversized products, unless they are defective.

  • Gift cards

    • Gift cards themselves are non-refundable.

    • Items purchased with a gift card are eligible for store credit only, not refund to a payment card.

  • Food, treats, and chews

    • For pet health and safety, we cannot accept returns or exchanges on opened treats, chews, or food products.

    • All such items are final sale once purchased, unless there is a documented quality or safety issue.

Damaged or Incorrect Items:

While we inspect every item before shipment, damage can occasionally occur in transit.

If your order arrives damaged or incorrect:

  • Contact us within 7 days of the delivery date with your order number and photos of the issue so we can resolve it promptly.

  • If you purchased package protection (via Re:Do), you can file a claim directly through the portal here and follow the guided steps.

Depending on the situation, we may offer a replacement, store credit, or refund, and in many cases will cover return shipping for damaged or incorrect items.

Refund methods:

  • Approved returns can be refunded to the original payment method or issued as store credit, based on your preference.

  • Please allow time for your bank or card issuer to post the refund to your account.

  • Original shipping and handling charges are non-refundable.

Return Process: 

1. Start in the return portal

Click here to start your online return or exchange. You’ll be guided through the steps and see your options based on your order.

2. If you purchased Re:Do

  • If you added Re:Do for free unlimited returns for store credit or exchanges, there is no cost to return.

  • Use the portal, choose store credit or exchange, and a pre-paid label will be issued.

3. If you did not purchase Re:Do

  • You can still return or exchange eligible items through the portal.

  • A discounted pre-paid label will be offered, but the cost of the label is your responsibility and will be deducted from your refund or charged at the time of request.

4. Return timing after approval

  • Once your return label is issued, merchandise must be shipped back within 14 days of authorization.

  • Returns mailed more than 14 days after approval will incur a 10% restocking fee deducted from your refund or store credit.

  • Returns mailed more than 30 days after approval will not be accepted. If you’d like your package returned to you in this case, please email us at hello@miamorepets.com.

5. Inspection and processing

Once your item is received, it will be inspected to confirm it meets our return criteria. We will notify you by email if your return is approved or rejected. If approved:

  • Refunds will be processed to your original payment method, or

  • Store credit will be emailed to you, or

  • Exchanges will be shipped according to your selection in the portal.

    Still have questions?

    If your question isn’t addressed here or you need help with a specific order, please email us at hello@miamorepets.com. We’re happy to assist you in finding the best solution for you and your pup.