Measure your pet's neck, chest, and length according to our how to measure your pet guide and compare them to the size chart found on the product page to find the best fit. Please note, sizing is not standard across the brands we carry - a medium in one brand may be an XL in another! When in doubt, do not hesitate to reach out to us at hello@miamorepets.com - we respond quickly and would love to help!  

Please get in touch with us as soon as you realize you would like to cancel your order, we will do our best to accommodate but if your order has already has shipped unfortunately we can no longer cancel it.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

We offer free standard shipping on all U.S. orders over $75.

For domestic orders under $75, shipping rates are calculated based on package weight and destination. Standard USPS Ground Advantage shipping typically ranges from $6–$10.

Customers may also select expedited shipping options at checkout for an additional fee if faster delivery is needed.

Once your order has been shipped and handed off to the carrier, typical delivery times are:

• East Coast: approximately 2-3 business days

• West Coast: approximately 4–7 business days

• International orders: typically 1.5–4 weeks, depending on destination and customs processing

Please note that these are estimated transit times only, and delivery dates cannot be guaranteed.

Once your order ships, you will receive a tracking number by email. The carrier’s tracking page will provide the most current updates on your shipment. For the latest status, we recommend checking your tracking link directly, as we do not have additional information beyond what is shown there.

Carriers sometimes mark packages as delivered before they actually arrive. In many cases, the package will appear within 1–2 business days.

Before assuming the package is lost, please check:

• Around your property (porch, garage, side entrance)
• With neighbors or household members
• With your building’s front desk or mailroom

If you purchased package protection, you may file a claim through the link below and we will handle the claims process for you.

https://miamorepets.com/apps/redo/returns-portal/login

If you did not purchase package protection, claims must be filed directly with the carrier.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.