How can we help?

FAQ

Ordering

What size should I buy?

Measure your pet's neck, chest, and length according to our how to measure your pet guide and compare them to the size chart found on the product page to find the best fit. Please note, sizing is not standard across the brands we carry - a medium in one brand may be an XL in another! When in doubt, do not hesitate to reach out to us at hello@miamorepets.com - we respond quickly and would love to help!  

Can I cancel my order?

Please get in touch with us as soon as you realize you would like to cancel your order, we will do our best to accommodate but if your order has already has shipped unfortunately we can no longer cancel it.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Get in touch

Have questions about your order, or a general enquiry?